Return Policy

Returns & Refunds Policy
Effective Date: April 17, 2025

At THE DERMO EXPERT, customer satisfaction is our top priority. If you are not satisfied with your purchase, you may request a return or refund in accordance with the policy below.

Return & Refund Window

We offer returns and refunds within 7 days of delivery. If 7 days have passed since your item was delivered, unfortunately, we cannot offer a return or refund.

Eligibility Criteria

To be eligible for a return or refund:

• The item must be unused, unopened, and in the same condition as received.

• It must be returned in the original packaging.

• A valid proof of purchase (receipt or order confirmation) is required.

Non-Returnable Items

• Opened or used skincare products.

• Items damaged due to misuse.

• Products purchased during a sale or promotion (unless defective).

Return Process

To initiate a return or refund:

1. Contact us at info@thedermoexpert.com within 7 days of delivery.

2. Mention your order number and reason for return.

3. We will guide you through the return process.

Return shipping costs will be borne by the customer unless the product was defective or incorrectly delivered.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, the refund will be processed to your original method of payment within 7–10 business days.